Santhosh Kumar A.R Email: santhoshbes2729@gmail.com : +919884973983

Career Objectives

Work in a global environment where I can leverage my knowledge to the best of the organization and keep enhancing my skills.

Executive Summary

10 years of experience in business operations & my strengths include:

PRINCE2® certified Programme/Project Management Professional A dynamic professional experienced in Client & Project management, marketing needs

elicitation, client interactions, subject matter expert discussions, etc. Adept in end-to-end of Project Management Manage deliverables according to agreed timescales, quality criteria, and budgets, to meet

business objectives Manage Client Interactions, Solutioning for SCM & Responding RFPs Good communication to all levels of management (customer and in-house) Going the extra mile to add noticeable value Takes work with great commitment Responsiveness and follow through Team Management Good Knowledge in MS Office ITIL V3 Foundation certified Excellent communication skills. Ability to think analytically with strong interpersonal

management & technical skills.

Roles Handled

ITO Service Delivery Consultant / Response Manager PMO Lead Production Lead Senior Process Associate Global Accounts Focal Point Process Associate

Academic Qualification

Bachelor in Electronics science (2003-06) from Jaya Arts and Science College, Chennai. – 80%

Experience Profile

Jul’06 - till Date Hewlett-Packard Enterprise (HPE)

Position & Responsibilities handled

Oct’11 – till date ITO Service Delivery Consultant / Response Manager (GE Money Bank & Maersk)

Determine the Scope of IT Engagement with the Client

Developing the Project Schedule & Transition Plan

To ensure the project plan documents are approved by HP and Client responsible individuals

Hosting Kick-off meetings with HP Engagement Management to understand the engagement

Coordinated with internal technical delivery teams and assigned vendor teams to ensure successful project implementation

Maintaining communications with HP and Client leads on status of project

To ensure HP SMEs approvals are received before submitting Final project modules to Client

Proactively investigate and resolve the issues preventing the closure of the project

Closing the project formally with proper signoff from HP & Client Management and formally handoff Deliverable copies to Account Delivery Manager

Capturing lessons learned and closing out SharePoint with all key files archived on HP & Client sites

Tracking actual spend and forecasting future costs

Support financial managers in project closure ensuring it is completed accurately and timely

Nov’09 – Sep’11 Production Lead – Renewal Amendments AP

Ensure TAT and Accuracy of transactional work is as per SLA Transform the team from 3BD TAT to 1BD TAT Help team members achieve individual goals & help business Work with the countries to identify potential & current issues and help

arrest them Planning production and other team activities month on month Reduce escalations by leveraging knowledge with the team on arresting

error

May’08 – Oct’09 PMO Lead – AMS Region Facilitate project meetings: analyze of complex data;

and define strategic observations on the project Monitor the progress of multiple on-going projects and provide

immediate and accurate information to Executive Directors, Marketing Sales & Management

Reporting - daily, weekly and monthly reports for the Management and the Customers

Preparations for regular Account reviews and TCE management Single Point of Contact (SPOC) for handling escalations and issues

for the entire account Developing accurate short term and long term Forecasting and

Analyzing of cost and volume for all process/region

Sep’07 – Apr’08 Senior Process Associate – EMEA Amendments Ensure TAT and Accuracy of work allocated in as per SLA Help new hires to learn process quickly Handled special customer projects and other value add activities for

the team Been admin SPOC for the team on cab and other admin work Back up for production lead

Jul’06 – Aug’07 Process Associate – EMEA Amendments Ensure TAT and Accuracy of transactional work is as per SLA Worked on critical requests which had direct revenue impact Worked as SPOC for Quality team to track all process updates and

capture CAPA MOM

Rewards and Recognition:

Recipient of e-Award from France Customer for Excellence of Work.

Recipient of “Job Well Done” – Certificate of Excellence for Automation of

WW GASC Reporting.

Initiated Kaizen Project, targeted to save time lost and increasing the efficiency

and reducing time in preparing reports and analysis.

Won Best Performance Award for the Month of December”06, March’07,

April’07, May’07, June’07.

Personal Details

D.O.B : 02- March-1986

Sex : Male

Marital Status : Married

Nationality : Indian

Languages : English & Tamil

Santhosh Kumar A.R