RESUMÉ

KRISHNA KUMAR T E-Mail: tkrisci@gmail.comNo: 26 Second Street,Chrompet,Chennai,Tamilnadu – 600 044 Mobile: 98942 26029

PROFESSIONAL SUMMARY :

I have 4.3 years of experience in Project Management Office & MIS Reporting & Overall experience with Project Management Office & MIS Reporting, US Payroll and Healthcare domain.

EDUCATION :

BCA (Bachelors in computer Applications) from University Of Madras in 2009 with 58%.

DIT (Diploma in Information Technology) from Govt. Polytechnic College, CPT(Central

Polytechnic Campus, Taramani, Chennai) in 2006 with 65 % Affiliated to D.T.E

Passed STD XII from National Higher Secondary School Tindivanam in March 2004 with 79%.

Passed STD X from National Higher Secondary School Tindivanam in March 2002 with 75%.

CERTIFICATION:

Diploma in Computer Hardware Servicing and Networking (D.C.H.C.N)

PROFESSIONAL EXPERIENCE 1:

Organization : L & T Infotech.Duration : March 2012 to PresentRole : Associate in Project Management Office & MIS Reporting (L&T Infotech)

Responsibilities:

Invoicing of projects for different BUs.

o Ensure that the Invoice is raised on time and the same is tracked against the

receipt of payment.

o Intimation is sent to Project Managers in case of delay in payment or payment

outstanding.

o Work with customer to resolve invoicing related issues and report outstanding

status

Service Level Reporting.

o Responsible for monitoring, tracking and reporting of all service level parameters

on a regular basis.

o Played an active role in understanding the requirements of the client and

transforming them into mutually acceptable service level metric.

o Independent handling of Service Level report using the tool called Rendezvous.

That used to be the conversion of client requirement into reports.

o Ticket – Response time / Resolution time Violations (for minor work, tickets will

be raised)

o Request - Response time / Resolution time Violations ( for major work, request

will be raised)

o Time Bucket metrics

o Utilization parameters

o Maintenance, Development & Test Defect

Attrition Analysis Report

o Total attrition within the engagement.

o Total attrition in L&T Infotech.

Revenue Management Report

o Ensure that budget is achieved as per plan by monitoring the opportunity forecast

values and contracted business.

o Monitoring Accrual for the month and YTD accrual.

o Analyze and release the weekly and monthly revenue projection report.

o Expenses (training, onsite travel, license, etc.,) are tracked against budget to

ensure better BU contribution.

Preparation of dash boards and reports to Senior Management.

o Monthly revenue reports.

o FTE Utilization of Teams.

o Coordination with teams for Monthly SLA reports & Time booking.

o Sending weekly Time sheet entries to clients.

o Weekly Projected revenue report.

Handling Roll-On and Roll-off of human capital resources in projects.

Project Portfolio Management (HP-PPM) used to track any project CR’s and reports.

Maintenance of client contract and Statement of Work (SoW’s)

Single point of contact for management reports.

Provide data driven analysis of business process.

Help implement in the customer focus, efficiency, accuracy and effectiveness.

Project initiation activities with clients and project team.

Preparation of various reports as per the defined structure of L&T Infotech.

Handling management queries.

Work closely with senior management and escalate the issues and challenges in project, if

any.

IT Management Satisfaction Survey, which will be taken by the client side project owners rating the offshore team. Our team is responsible to take the corrective action against feedback

Tools & Utilities:

MS Word, MS Power Point, MS Excel

Empower(SAP Based HRMS), HRMS(People Soft)

Project Management Tool

o Microsoft Dynamics CRM – creation of opportunity for identified business.

o Enterprise Service Automation (Project Connect) – For Contract, Project &

resource related information.

o Rendezvous - Project data refresh, Time booking information and project closure.

PROFESSIONAL EXPERIENCE 2:

Organization : Caliber Point Business SolutionsDuration : August 2009 –March 2012Role : Sr. Executive – US Payroll (LexisNexis & Alphastaff)

Responsibilities:

Working for US Payroll Sigma project

Maintained payroll and reports for the US clients

Solved the queries of the employees if any regarding the salary and tax deductions.

Have to run payroll for the new employees and will stop payroll for the resigned employees

Maintained 401k, ACH for hourly and salaried employees

Deduct amount from the employees for state and federal taxes

Involved in End-To-End Payroll System for the US Clients.

PROFESSIONAL EXPERIENCE 3:

Organization : HOV Services (Formerly Lason India Pvt Limited)Duration : October 2006 – July 2009 Role : Processor- Healthcare (United Healthcare)

Responsibilities:

Assignment Activation and Inventory System

o Worked with United States Company for transaction processing and maintain the

existing functionalities in the healthcare domain id system.

o Key role to enhance and debug the code level errors and to provide a better

performance of our processors.

o Our team is involved in Pre-adjudication and Adjudication activity at the time of

project and reporting.

o One of the world’s leading providers of advanced health care, communications

and information technology services for large business, government and education

of United States of America.

o Will receive data from RMS (Remote Mailing System)

o Gather batches from the Health care Insurance company

o Rectified the queries for the Patients appeal, denial, deduction of amount,

corrections in the treatment.

o Finalized the patient queries and sent to appropriate location or department.

Order Control Group

o Part of the Production Support team which was responsible for the order fallout

management

o Key role was to do step by step process analysis for an order, focus the major

fallouts and the process liable for it and fix them.

o Contributed a major role in the group by working along with the on-site

counterparts to identify and fix the fallouts.

o Helped to improve the company statistics by identifying the factors which led to

the company miss or the customer miss for an order on a daily basis.

o Make out and maintain the records for the processes responsible for the fallouts

and escalate them to the higher authorities.

o Recommended and put methods into action which reduced the fallout number

drastically.

COLLEGE PROJECT - 2006:

Project : Task Management in System Duration : March 2006

TASK MANAGEMENT SYSTEM

The project was designed and developed in “DSM SOFT” Chennai.

Acting as a team leader, coordinating the team members and arranging manpower and

spares for the project with the help of project guide.

Project objectives

Task management system is intranet application software designed in HTML, ASP with

oracle 8i as backend and windows as platform.

Advances in technology and wide spread growth of information in world led to all the

common people with a desire to do things in an easier way. Task management system in

intranet application which as a unique system combining the developers and the

administrators.