CINDY BADON7526 Southwest Florence Lane || Portland, Oregon 97223 || (971) 295-7171cindybadon@gmail.com || www.linkedin.com/in/cindybadon

S U M M A RY

A customer-focused and detail-oriented professional with demonstrated expertise in staff management, team building, training, performance improvement, marketing, and recruitment. Established capabilities in strategy implementation, profitability, health/wellness, merchandising, human resources, and problem solving/troubleshooting. Leverages dynamic interpersonal and organizational attributes to interact with a variety of individuals, while handling a multitude of tasks simultaneously. Driven to achieve results and exceed expectations to ensure an organization’s long-term success.

E X P E R I E N C E

WEIGHT WATCHERS, Portland, OregonDistrict Manager, 2014-2015Responsible for driving business growth, maximize profitability and ensure the quality of customer service and retail operations for territory covering Portland Metro West to the Oregon Coast. • Responsible for driving business performance in a top 10 market, Portland, with more than 11 retail

locations.  • Developed regionally specific strategies with my team to grow market share and increase revenue. • Selected, marketed, opened or closed locations based on regional strengths and needs.• Maximized net profit by increasing revenue to $2 million and enacting cost reductions on controllable

expense via P & L.• Lead recruitment process to market, select, manage, and develop 70+ Service Providers covering 26

locations.• Identified learning needs and skill gaps.• Enhanced the team by providing effective coaching, performance feedback, mentoring, and delegating

for development for team of 22 managers in the service and retail industry.• Built a team with values of candor, innovation, and collaboration resulting in a decrease in turn over

and increase in productivity.• Rewarded and recognized high performers.• Addressed poor performance or policy violations through verbal conversations and Performance

Improvement Plans.

Manager, 2009-2014Increase profitability in retail/service locations by 12% enhancing financial, operational and customer service goals. Created an environment of excellence in customer service by leading, training and recruiting. Provided expertise on key customer issues, team staffing and management. Motivated team by developing a strong sense of autonomy and ownership of the locations success.

A D D I T I O N A L E X P E R I E N C E

STARBUCKS, Portland, Oregon, Store Manager, 1995-1999. Management Coach and Mentor role. Utilized financial reports to improve store management and marketing. Ensured increase of profits for newly opened locations and developed profitable business plans to execute. Recruited and supervised staff as well as restructured under-performing locations. Devised and supervised management trainees while preparing final evaluation for district manager’s organizational needs.

E D U C AT I O N

PORTLAND STATE UNIVERSITY, Portland, Oregon, B.A., Marketing, 1994

C E R T I F I C AT I O NInternational Business

A F F I L I AT I O N S

Montclair, PTO President

C O M P U T E R S K I L L S

Microsoft Office SuiteAdvanced Excel experience