ABHISHEK SHARMAContact No.: +91 8297264888/8686884108~ E-Mail – abhisheksharma925@gmail.com

Seeking middle level assignments with an Investment Banking, Custodian Banks & Retail Banking Operations organization of high repute

SKILL SET

Process Operations

Operations Management

Client Relationship Management

Quality Management

Internal Control

Training & Development

Quality Assurance

MIS, Reporting & Documentation

PROFILE SUMMARY

MBA with nearly 7.2 years of experience in Financial Service Sector & Investment Banking.

Presently associated with Genpact (IDC -Interactive data Corporation) as Team Lead/Management Trainee in Corporate Action and Mutual fund, UIT & ADR.

Expertise in focusing on maximizing customer satisfaction, process compliance, etc. Skilled in taking process improvement initiatives to achieve maximum efficiency in

various operations Deft in interfacing and coordinating with all the stakeholders to ensure smooth

functioning of the process while ensuring adherence to the SLAs, KPI’s. Proficient in streamlining systems with proven ability to enhance operational

effectiveness & meet operational goals within the cost, time & quality parameters An effective communicator with strong analytical skills and organisational abilities A keen planner & implementer with exposure in various systems such as Portfolio

Security System (PSS), IMS, Security Master Database, DTC, International Money Management System, PeopleSoft (Financial) ,ASP, GSP, Exshare & Analytics applications.

Demonstrated excellence in processing accurate deals related to Federal Tax Dept, MMI Vostro &Nostro accounts and other request TAS, G/L, IDC, CAS Deals sent by various onshore teams.

Sound knowledge of Income statement, Cash Flow Statement and Balance Sheet. Trained and Certified on Oracle Database 11g – SQL Fundamentals by NIIT

(Oracle University).• Pursuing and registered for AML and KYC certification for July 2016 from Indian

Institute of Banking and Finance.

CORE COMPETENCIES

Operations Management Framing work direction and plan for the associates after thorough assessment of their capabilities. Collaborating with various teams Such as Corporate Action, Mutual Fund, Equity, ADR & UIT team, parties such as

brokers, investment managers, sub custodians, clients etc.

Process Management Monitoring the overall functioning of processes, identifying improvement areas and implementing adequate measures to

maximize customer satisfaction level Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as

per defined guidelines

Customer Relationship Management Mapping client’s requirements; identifying improvement areas & implementing measures to maximize customer

satisfaction levels Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved

service levels; Resolving client queries within the shortest possible time

ORGANIZATIONAL EXPERIENCE

Since June 1st to till date GENPACT (IDCO Client) Key Result Areas: Working as Team Leader (Management Trainee) and handling a team of 16 team members (including 4 PD’s and 12 PA’s). Providing Information to the end Client regarding Corporate Action (like Stock Split, Reverse Split, Spin off, Stock

Dividend, Rights Offering), ADR, UIT and Mutual fund (Announcements & dividend) from the US different Stock Exchanges like NYSE, FINRA, OTC, NASDAQ & Companies as well.

Managing reporting operations and maintaining daily date wise documentation of deals.

Preparing & maintaining FMEA, RCA, SOP’s, Dash Board and VSM along with other miscellaneous MIS data. Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved

service levels, Resolving client queries within the shortest possible time. Conduct daily huddles and monthly One on One with team the team members for discussion about their performance,

error and new updation in the process (16 Members), Handling team issues & escalations, Handling client calls, Weekly calls, Send Reward & Recognition to the senior management for best employee, Performance appraisal.

Previous Experience: -

Since Aug’10 to April 15 The Bank of New York Mellon (BNY Mellon) Pune

Key Result Areas: I worked as Senior Specialist and got a chance to work on two Pilot batches Mandatory corporate action & corporate

trust (Trustee). In Corporate Action worked on events such as cash merger, Reverse split, Name change, cash & stock merger, pay in kind,

diva events, etc. allocated by the DTC Being a Custodian bank I was responsible for Observing notifications, Creation of New event as well as Updating Existing

Events and verification of events, and after creation of the new event Payment to the Client (CSR) Responses ,instructions and proceeds through emails,IMS and CIS to facilitate decision making Got another opportunities to work as corporate trust (Trustee) with the below several work responsibilities. Settled trade for 10 departments and maintained records of the same in electronic form (Billing, Collection, Disbursement,

Fed Tax Dept. CDO, CT-ADMIN. Money Market Instrument Dept.) And Open new account as per client request. Executing deals related to Federal Tax using PeopleSoft financial system Changing securities from treasury vault mainframe (Free receipts/free delivers) as per requirement Undertaking operations to ensure 100% accuracy in deals regarding money market instruments and tax deals Preparing check DDA & 6 G/L reconciliation reports and updating SLA Tracker & MIS Tracker on daily basis. A keen planner & implementer with exposure in various systems such as Portfolio Security System (PSS), IMS, Security Master

Database, DTC, International Money Management System, PeopleSoft (Financial) , ASP and GSP applications Demonstrated excellence in processing accurate deals related to Vostro & Nostro accounts, Federal Tax Dept , MMI and

other request TAS, G/L, IDC, CAS Deals sent by various onshore team Deciding the entitlement & reconciling and passing on the proceeds to shareholders on all the corporate action events and

interest payment on bonds within the pre-set time deadlines Managing reporting operations and maintaining daily date wise documentation of deals Serving as process trainer and providing assistance to employees in preparing SOPS Updating DASHBORD on weekly basis & FMEA on Quarterly basis with team Manager. Collaborating with various teams such as event creation & ASP team, parties such as brokers, investment managers, sub

custodians, clients, etc.Highlights: Served as subject matter expert in processes regarding preparation of financial statements, resolving queries raised by the

team members, others teams and CSR’s Received various appreciation mails and ‘thank you’ notes from Clients for (Timely response, Clearing breaks, Provide

better resolution ) Awarded 4 ‘Corporate Trust Spot’ for best performance by Service Delivery Leader in 2012 & 2013 Project handled:

o Kaizen wave idea submitted for process improvement.

------------------------------------------------------------------------------ Kiran InvestmentBharatpur ( Raj.) -Jan'06 - Jun'07

Worked as an Educator- helping the client to execute the trade also helping them for investments solutions. Attained: Business development and selling of other financial Products like Life Insurance and Customer co-ordination

to meet all Queries before and after sales 'Best Performer' & 'Sprint & Race Award' Award during 2007 by ICICI Prudential Life insurance.

CERTIFICATION

Completed the following:o NSE certification in financial market ‘Beginner Module’ during 2008

EDUCATION

2009 MBA (FINANCE & Marketing) from International School of Corporate Management, Pune 2006 B.Com. (Accounting, Business Administration) from University of Rajasthan, Rajasthan

IT SKILLS

Operating Systems: MS – DOS and Windows 2000/ XP/2007/2010, MS Office Software Packages: Lotus Notes, PeopleSoft Financial, Tran star, Outlook, ,Main frame system , Exshare and Analytics

Banking Application and Tally Trained and Certified on Oracle Database 11g – SQL Fundamentals by NIIT (Oracle University)

TRAININGS

Completed training sessions:-o Capital Market and Its Instrumentso Corporate Actionso Derivativeso Swifto Bondo Life Cycle of Tradeo

o Custodian and its Functionso Fundamental of securitieso Corporate Trust Fundamentalo Team Dynamic

SOCIAL ENGAGEMENTS

Visited Malaysia for International Business Study Tour that included visiting various companies during 2009 Worked as a volunteer in ‘Common Wealth Youth Games’ in Pune during 2008 Organized a one day social work for blind children at blind school, Pune Took Participation in Tree Plantation through BNY Mellon, Pune Volunteered for distribution of cloth & food for poor children in Pune through BNY Mellon, Pune Took part in ‘Well-Being 90*5 Health’s Programme’ at BNY Mellon Pune Took part in TREE Plantation event many times organized by BNY Mellon Pune Received the 1st prize for ‘Best Scientific Model’ at school during 2000 Served as an active member of National Student's Union of India during (Bharatpur Raj.)

PERSONAL DETAILS

Date of Birth: 07-10-1986Present Address: 2-3-64/53, Shanthi Nagar Uppal, Hyderabad 500039Permanent Address: Abhishek Sharma S/O Murari Lal Sharma, Radha Nagar, Near Golpura Road, Behind HeeraDas

Bus Stand, Bharatpur – 321001, Rajasthan Languages Known: English and HindiLocation Preference: Pune, Hyderabad, Mumbai, Gurgaon, Delhi NCRLinkedIn Profile: sharma2412abhi@gmail.comDriving License YesNationality IndianPASSPORT DETAILS G8829347, Exp. Date – 03/08/2018