brian ong resume 2016 09 02
TRANSCRIPT
BRIAN ONG CHIN HOOI
TEL: 012-592 3253 E-MAIL: [email protected]
Page 1 of 3
A) SUMMARY OF QUALIFICATIONS
6 years of working experience in Product Planning and Customer Service in UMW Toyota.
Proven past records in achieving sales in UMW Toyota and Nestlé.
Lead a team of 8 service advisors and 20 technicians in a UMW Toyota outlet.
Accomplished various new products and campaign launch in UMW Toyota aftersales.
A fast learner with continuous improvement mindset and good team player.
B) WORKING EXPERIENCE
UMW Toyota Motor Sdn. Bhd. Senior Executive, Customer Service Operations
Dec 2010 – July 2016
.
Senior Executive, Product Planning
Manage average monthly branch sales of RM 1.3 million in
General Service and Body and Paint Repair.
Handle aftersales customer inquiries and complaints.
Plan technician manpower and daily operation flow to deliver
vehicle within lead time.
Improve customer service satisfaction index.
Control branch parts inventory within stocks month.
Develop and launch aftersales products such as Toyota
Engine Oil, Fuel Injector Cleaner, Toyota periodic service
package and air-cond package.
Plan and launch after-sales marketing campaigns such as Tyre
Fair, Toyota Genuine Battery promotion and Totoya At Risk
Customer Campaign.
Conduct market survey and propose strategic price setting.
Provide aftersales support to fleet customers from
government and private sectors.
Create dedicated after-sales service packages for selected
fleet customers.
BRIAN ONG CHIN HOOI
TEL: 012-592 3253 E-MAIL: [email protected]
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Nestlé (M) Berhad Field Sales Executive
May 2008 – Nov 2010
Yeo Hiap Seng (M) Berhad Process Engineer
May 2007 – April 2008
C) EDUCATION
2007 Bachelor Degree (Hons.) in Chemical Engineering
National University of Malaysia (UKM)
GCPA: 3.45 out of 4.0
2002 STPM 3As
Jit Sin High School, Penang
2000 SPM 8As
Jit Sin High School, Penang
D) SKILLS
LANGUAGE SKILLS Speaking Written
English Good Good
Malaysia Good Good
Mandarin Good Good
Hokkien Good -
Cantonese Good -
Manage a Nestlé’s dealer sales in Senawang.
Improve new product distribution rate in Senawang.
Manage a team of sales representative and merchandisers.
Plan monthly sales promotional activities for modern trade
and traditional trade customers.
Improve process design steps and parameters in
manufacturing plants.
Setup new process line for Asian drink bottling plant.
Analyze and trouble-shoot hidden waste and waiting time
for lean manufacturing.
BRIAN ONG CHIN HOOI
TEL: 012-592 3253 E-MAIL: [email protected]
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COMPUTER SKILLS
DRIVING SKILL
E) TRAINING HISTORY
The Toyota Way, Toyota Knowledge and Development Centre
Toyota Business Practices, Toyota Knowledge and Development Centre
Achieving Excellence in Lean Manufacturing, Expitris Worldwide Sdn. Bhd.
Nestlé Field Management Best Practices, Nestlé (M) Bhd
7 New QC Tools, Malaysia Productivity Corporation (MPC)
Microsoft Words, Excel, PowerPoint, OneNote.
Business Management Software: SAP, Merimen
Engineering Tool: AUTOCAD
Process own transport valid driving license since 2005