w.edwards deming dan konsep mutu

7/23/2019 W.Edwards Deming Dan Konsep Mutu

1/7

V. Ghwmrhs Hgkdlf

hml Ealsgp Kutu

V. GHVMRHP HGKDLF

V. GHVMRHP HGKDLF

HML EALPG^ KWXW

Bueu V. Ghwmrhs Hgkdlf ymlf smlfmt pgltdlf bgrjuhui egiumr hmrd erdsdstgimo hdpubidemsdeml pmhm tmoul =4?2. Dm tgimo kgluids sgbmfmd jmwmbml tgromhmp

erdsds ymlf dm ymedl Dlhustrd !kgrdem sghmlf kglfomhmpd sgbumo erdsds ymlf

hdomsut "igo sgrmlfml fgl#mr pmhm kmsm b""kdlf kutu tgrbmde pr"hue $gpmlf%

pr"huepr"hue ymlf kmlm tgimo bmlyme hdimeueml pgrbmdeml.

&ujumllym hmimk bueu tgrsgbut buemlimo tgrbmtms pmhm 'pgrubmoml fmym

kmlmjgkgl mim !kgrdem. (gpmljmlf ymlf dm emtmeml hmimk prmemtm% dld buemlimo

pgegrjmml kgkbmlful egkbmid mtmu kgkpgrbmded....dld kglultut sgbumo tmtmlml

bmru ymlf kglygiuruo% hmrd hmsmr odlffm eg pul#me.

Hgkdlf smlfmt pgromtdml bmowm kmlmjgkgl pgrusmommlpgrusmomml hd

!kgrdem pmhm smmt dtu bgrjmiml hmimk pmrmhdfkm ymlf egidru. &grhmpmt sgbumo

egfmfmiml pgrgl#mlmml ultue kmsm hgpml hml ultue sgfmim pgrkmsmimoml ymlf

hmpmt hdtgbme sgbgiuk kmsmimo tgrsgbut sgkmedl kgkbgsmr. Dm kgymedld

pglhgemtml k"hgi 'pgkmhmk egbmemrml) dld tgromhmp kmlmjgkgl bglmrbglmr

tdhme bgrfulm hml kglmdeeml bdmym hml emrglmlym pgimlffml omrus kglgbus

omrfmlym. *glurutlym omi dtu hdhmsmreml "igo pgkdedrml jmlfem pglhge ymlf

sghdedt sgemid +"eus tgromhmp dsu utmkm kutu pr"hue. Dld smkm smjm hglfml

kgkbdmreml pmrm pgsmdlf ymlf kgimesmlmeml sgbumo pmrmhdfkm kmlmjgkgl ymlf

bgrbghm ultue kgrgbut pmsmr hml pgkbmfdml pmsmr hmrd kgrgem. !edbmt

egodimlfml pmsmr hml bgrsmkm hglfml kglf"rbmleml pgegrjm..

Hgkdlf kgidomt pgrkmsmimoml hmrd egsmimoml kutu tgrutmkm bgremdtml

hglfml kmlmjgkgl. Dld sgbumo omi pgltdlf kglhmsmr emrglm pmlhmlfml h"kdlml

smmt dtu bmowm dsudsu kutu sgimiu hdemdteml hglfml egsmimoml pgegrjm. ,"br"elym

&rmlsimtgh by. V.(. ^mfg = 0/=0/2>=8


2/7

V. Ghwmrhs Hgkdlf

hml Ealsgp Kutu

eg#mempml egrjm sgrdlf hdpgrsmimoeml ultue pgrkmsmimoml kutu. Hgkdlf

kgluljueeml bmowm bueml omlym sgbumo egsmimoml buhmym ymlf

#"ultgrpr"hu#td-g% tgtmpd jdem kglymimoeml sg#mrm mhdi% dtu mhmimo egsmimoml pmhm

kmlmjgkgllym. glygbmb utmkm hmrd pgrkmsmimoml kutu dlhustrd% kglurut

Hgkdlf kgrupmeml egsmimoml kmlmjgkgl sgld"r hmimk pgrgl#mlmml eg hgpml.

*grgem kglf"ltr"i sukbgrsukbgr ymlf tgrsghdm ultue pgrusmomml hml kgimiud

egbdjmeml kgrgem kgljmhd bgrhmkpme iums pmhm buhmym tgrsgbut. *gimiud

tdlhmeml kgrgem% kgrgem bgrtmlffulf jmwmb tgromhmp kutu pr"hue ymlf kgrgem

omsdieml.

/ltue kglydmpeml sgbumo pmlhuml bmfmdkmlm kglf"imo kutu% Hgkdlf

kglfomsdieml => p"dltlym ymlf tgreglmi. gsgkumlym kgrupmeml sgbumo rmkuml

prdlsdpprdlsdp kmlmjgkgl pgltdlf hml wmwmsml eg hmimk egjdwmml pgegrjm.

ghumlym kgrupmeml biugprdlt ultue pglfgkbmlfml sgbumo buhmym kutu. Dm

kglgemleml kgimiud +di"s"+d 'pgl`gfmoml ig!o m!" #m$! pglf%m&ml'.

,grdeut eg=> p"dl pgltdlf Hgkdlf tgrsgbut

=. 0dptmeml sgbumo usmom pgldlfemtml pr"hue hml jmsm hglfml tujuml

mfmr bdsm e"kpgtdtd+ hml tgtmp bgrjmiml sgrtm kglyghdmeml i"w"lfml

pgegrjmml. Hgkdlf pgr#mym bmowm tgrimiu bmlyme "rfmldsmsd ymlf

omlym kgkdided tujuml jmlfem "glhge hml tdhme kgidomt mpm ymlf meml

tgrjmhd pmhm 28 hml 78 tmoul kglhmtmlf. *grgem omrus kgkdided

rgl#mlm jmlfem pmljmlf ymlf hdhmsmreml pmhm -dsd kmsm hgpml hml

dl"-msd bmru. *grgem omrus tgrus kglgrus bgrusmom kgkgluod

egbutuoml pgimlffml kgrgem.2. !h"psd +mism+mo bmru. (gbumo "rfmldsmsd tdhme meml kmkpu bgrsmdlf

jdem kgrgem tgrus kglgrus kgkpgrtmomleml pglulhmml wmetu.

gsmimoml% bmomlbmoml #m#mt hml pr"hue ymlf jgige. kgrgem omrus

kgkbumt pgrubmoml hml kglfmh"psd kgt"hg egrjm bmru.

7. 3dlhmrd egtgrfmltulfml pmhm dlspgesd kmsmi ultue kgl#mpmd kutu.

Dlspgesd tdhme meml kgldlfemteml mtmu kgljmkdl kutu. !lhm tdhme

hmpmt kglfdlspgesd kutu eg hmimk pr"hue. Hgkdlf bgrpglhmpmt

&rmlsimtgh by. V.(. ^mfg 2 0/=0/2>=8


3/7

V. Ghwmrhs Hgkdlf

hml Ealsgp Kutu

bmowm kmlmjgkgl omrus kgiglfempd stm+stm+ kgrgem hglfml pgimtdoml

tgltmlf mimtmimt stmtdstde hml tgeldetgelde ymlf hdbutuoeml kgrgem

ultue kglfmwmsd hml kglfgkbmlfeml kutu kgrgem sglhdrd.

>. !eodrd prmetge kglfomrfmd bdslds hglfml omrfm. kglurut Hgkdlf%

omrfm tdhme kgkdided mrtd mpmmpm tmlpm ueurml kutu ymlf hdjumi.

rmetge e"ltrme ymlf omlym #glhgrulf pmhm omrfm ymlf kurmo hmpmt

kglffdrdlf pmhm egsmimoml ymlf kmomi. *gt"hg ymlf hdtmwmreml kutu

tgrpmhu mhmimo kglfgkbmlfeml oubulfml hgemt hml bgrjmlfem

pmljmlf hglfml pgbsupimd% hml sgbmdelym pglsupimd tulffmi hmlbgegrjmsmkm hglfml kgrgem hmimk kutu e"kp"lgl.

6. &dlfemteml sg#mrm e"lstml sdstgk pr"huesd hml jmsm% ultue

kgldlfemteml kutu hml pr"huetd-dtms% hml sgimljutlym turuleml bdmym

sg#mrm e"lstml. Dld kgrupmeml tufms kmlmjgkgl ultue kglfmrmoeml

pr"sgs pgldlfemtml hml kgljmkdl bmowm mhm pr"sgs pgrbmdeml ymlf

bgregimljutml.

. gkbmfmeml pgimtdoml egrjm. gkb"r"sml tgrbgsmr hmimk sgbumo

"rfmldsmsd mhmimo egegidruml kglffulmeml egmoidml "rmlf"rmlflym

sg#mrm tgpmt. *gkpgrfulmeml umlf ultue pgimtdoml tglmfm egrjm mhmimo

pgltdlf% lmkul ymlf igbdo pgltdlf imfd mhmimo kgimtdo hglfml stmlhmr

tgrbmde hmimk egrjm. gimtdoml mhmimo eumt hml tgpmt ultue pgrbmdeml

kutu.

:. gkbmfmeml egpgkdkpdlml. Hgkdlf kglfmtmeml% bmowm egrjm

kmlmjgkgl buemlimo kglfmwmsd kgimdleml kgkdkpdl. *melm hmrd

omi tgrsgbut mhmimo bgrubmo hmrd kmlmjgkgl trmhdsd"lmi ymlf sgimiu

kgkpgromtdeml omsdi dlhdemt"rdlhdemt"r prgstmsd% spgsd+demsd hml

pgldimdml kgluju pgrmlml egpgkdkpdlml ymlf kglh"r"lf

pgldlfemtml pr"sgs pr"huesd bmrmlf hml jmsm ymlf igbdo bmde.

?. 3dimlfeml rmsm tmeut% mfmr sgtdmp "rmlf hmpmt bgegrjm sg#mrm g+getd+.

gmkmlml mhmimo bmsds k"td-msd ymlf hdbutuoeml pmrm pgfmwmd.

hgkdlf ymedl bmowm pmhm omedemtlym sgtdmp "rmlf dlfdl kgimeueml



4/7

V. Ghwmrhs Hgkdlf

hml Ealsgp Kutu

egrjm hglfml bmde msmieml kgrgem bgrmhm hmimk idlfeulfml ymlf

kmkpu kglh"r"lf sgkmlfmt kgrgem.

4. /rmdeml eglhmimeglhmim mltmr hgpmrtgkgl. 5rmlf hmimk hgpmrtgkgl

ymlf bgrbghm omrus hmpmt bgegrjmsmkm hmimk sgbumo tdk. 5rfmldsmsd

tdhme hdpgreglmleml ultue kgkdided uldt mtmu hgpmrtgkgl ymlf

kglh"r"lf pmhm mrmo ymlf bgrbghm.

=8. 3mpuseml si"fml% hgsmeml% hml tmrfgt% sgrtm tdlfemteml pr"huetd+dtms

tmlpm kglmkbmo bgbml egrjm. tgemlml ultue bgegrjm fdmt

kgkprgsgltmsdeml sgbumo pgkmesmml egrjm "igo sg"rmlf kmlmjgr.(i"fml hml tmrfgt kgkdided sghdedt hmkpme prmetds tgromhmp pgegrjmml.

gbmlymeml pgrs"miml pr"huesd tgrigtme pmhm pgrs"miml sdstgk hml dld

kgrupmeml tmlffulf jmwmb kmlmjgkgl ultue kglfmtmsdlym.

==. 3mpuseml stmlhmr egrjm ymlf kglffulmeml eu"tm lukgrde 9mlfem;.

*utu tdhme hmpmt hdueur hglfml omlym kglfe"lsgltrmsdeml pmhm omsdi

pr"sgs. ,gegrjm ultue kglfgjmr eu"tm lukgrde 9mlfem; sgrdlf

kglygbmbeml tgrjmhdlym pglfurmlfml hml pglyusutml kutu.

=2. 3dimlfeml eglhmimeglhmim ymlf kgrmkpms egbmlffmml emrymwml mtms

egmoidmllym. 3mi dld pgriu hdimeueml hglfml kglfodimlfeml sdstgk

pgldimdml hml pglfodtulfml jmsm. Hgkdlf tgimo bgrupmym egrms

kglgltmlf sdstgk pgldimdml ymlf kmlm hdymedld kglgkpmteml pgegrjm

hmimk e"kpgtdsd mltmrm smtu hglfml ymlf imdl hml kgrusme egrjm tdk.

=7. gkbmfmeml mlgem pr"frmk pglhdhdeml ymlf hmpmt kgldlfemteml

sgkmlfmt hml pgldlfemtml eumidtms egrjm. (gkmedl tmou% "rmlf meml

sgkmedl fdmt bgegrjm. stm+ ymlf bgrpglhdhdeml bmde mhmimo kgrgem ymlf

kgkdided sgkmlfmt ultue kgldlfemteml kutu.

=>. &gkpmteml sgtdmp "rmlf hmimk tdk egrjm mfmr hmpmt kgimeueml

trmls+"rkmsd. &rmls+"rkmsd kgluju sgbumo buhmym kutu mhmimo tufms

sgtdmp "rmlf. Dm jufm kgrupmeml tufms tgrpgltdlf hmrd kmlmjgkgl.

g=> p"dlt ulde Hgkdlf tgimo kgkbgrdeml sukbmlfml tgromhmp pgkmomkml

kutu. (gbmfmd tmkbmoml% Dm jufm kgkbmlful sgbumo pmlhuml tgromhmp eglhmim



5/7

V. Ghwmrhs Hgkdlf

hml Ealsgp Kutu

eglhmim ymlf bgrmhm hd tglfmo jmiml pgrbmdeml kutu tujuo pglymedt kgkmtdeml

-grsd kdidelym.

&ujuo pglymedt kgkmtdeml mtmu eglhmim bmfd sgbumo fmym bmru kmlmjgkgl

mkmt bmlyme bgrmemr hmimk buhmym dlhustrd !kgrdem. Hum hmrd tujuo pglymedt

tgrsgbut dmimo bdmym pgrbmdeml ymlf bgrigbdoml% pgimrmlfml% bdmym tdhme pr"huetd+

pglfmhdiml kgkdided sghdedt rgig-mlsd ultue edtm hmimk e"ltges pglhdhdeml.

,mfmdkmlmpul% idkm pglymedt ymlf imdl bdsm kgljmhd pgrtdkbmlfml pgltdlf sgimfd

omi dtu bdsm kgkbmltu edtm hmimk kgkmomkd mimsmlmimsml ymlf kglfomkbmt

ergmtd-dtms hml pgkdedrml bmru.

glymedt pgrtmkm hmimk dstdimo Hgkdlf hdsgbut hglfml egtdmhmml

ealsdstglsd egdlfdlml.Dm ymedl pglymedt ymlf smtu dld pmidlf kgiukpuoeml hmimk

sgbumo "rfmldsmsd. ,ueml omlym kgl#gfmo bmlyme "rfmldsmsd kglfmkbdi kutu

sgbmfmd sgbumo kmlmjgkgl "bjgetd+ tgtmpd jufm kglfomkbmt pglfgkbmlfml

sgbumo -dsd ymlf tgrmlf hml jgims. &mlpm e"lsdstglsd egdlfdlml mhmimo suidt ultue

kgk"td-msd hml kglffmdrmoeml egeumtml egrjm.

Dm tgremdt grmt hglfml eglhmim eghumpaim pdedr jmlfem pglhge. &dtde tgeml

egpmhm sgbumo p"im pdedr jmlfem pmljmlf hml pglfgkbmlfml sgbumo buhmym

pgrbmdeml mhmimo mpm ymlf bgim pmhm tgkpmtlym. memr pglhdhdeml% pgimeu ymlf

sgrdlf bgromhmpml hglfml bgfdtu bmlyme pgrubmoml mrmo hmimk tmoultmoul

bgimemlfml% meml kglgkueml bmlyme omi iukrmo ymlf hdtgemleml "igo Hgkdlf

hmimk egbutuoml sgbumo strmtgfd e"ogrgl jmlfem pmljmlf.

glymedt egtdfm ymlf kgkmtdeml kgkusmteml pmhm gvaiusd edlgrjm

dlhdvdhu kgimiud rmtdlf kmlcmmthml imp"rml tmoulml. Hgkdlf kgl"ime segkm

pgldimdml edlgrjm hml bgrmimsml bmowm kgrgem kgkbdkbdlf eg mrmo s"iusd jmlfem

pglhge hml edlgrjm hd bmwmo ig-gi. &me tgrgimeeml% pgldimdml kgkmesmeml

pgldimdml bgrhmsmreml egiumrml ymlf tgrueur hml sgrdlf omi dld kgyghdmeml sgbumo

pmlhmlfml ymlf smimo mrmo tgromhmp omi mpm ymlf pgltdlf hmimk sgbumo pr"sgs. Dm

tdhme pgr#mym bmowm eumidtms sgbumo sukbmlfsdo pgegrjm meml hmpmt kglfurmlfd

tgromhmp omsdi tgrueur. Dm jufm ymedl bmowm hdbmlhdlfeml pgrbmdeml edlgrjm%

pgldimdml sgrdlfemid kgkdided hmkpme bgrimwmlml hglfml e"lsgltrmsd stm+ pmhm

mpm ymlf pgltdlf ultue pgl#mpmdml sgbumo rmtdlf edlgrjm ymlf bmde hmrdpmhm



6/7

V. Ghwmrhs Hgkdlf

hml Ealsgp Kutu

pglfgkbmlfml egbmlffmml hmimk egrjm kgrgem. Dm ymedl bmowm pgldimdml edlgrjm

kgkdided hmkpme pgigtmeeml stm+ hmimk pgrsmdlfml hglfml smtu smkm imdl

hdbmlhdlf kgkbdkbdlf kgrgem eg hmimk tdk.

gsulffuoml Hgkdlf bgrsgbgrmlfml hglfml imp"rml edlgrjm ymlf

kglfmjueml tmltmlfml bgfdtu eumt tgromhmp trgl smmt dld bmfd pgldimdml furu.

gkbmfigkbmfm bgrkmesuh kglfdeutd &=8


7/7

V. Ghwmrhs Hgkdlf

hml Ealsgp Kutu


w.edwards deming dan konsep mutu

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